Terms and Conditions

By accessing this site and by placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions and legal restrictions pertaining to both this site and the material in it. Cavalliert Skincare UK owns and maintains this site. If you are unhappy with any aspect of these, then you should contact our customer service advisors at orders@cavalliert.co.uk before placing an order with us. A Contract between the customer and Cavalliert Skincare UK for the sale of our products will only exist once an order has been accepted, processed and despatched (at which point the buyer’s credit/debit card will be charged for the value of the goods despatched). This does not affect the customer's statutory rights. Prices and availability of products is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen - please refer to our returns policy below. A delivery charge will be added to your order value where appropriate, please see delivery times and charges. General Information These Terms and Conditions (including the guides and rules referred to herein) constitute the entire agreement between you and Cavalliert Skincare UK and govern your use of our web site superseding any prior agreements between you and Cavalliert Skincare UK. These Terms & Conditions and your use of our web site are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts. Any failure by Cavalliert Skincare UK to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision. If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms & Conditions remain in full force and effect. Wherever Cavalliert Skincare UK is used within these pages, it refers to Cavalliert Skincare UK only and not to any other associated companies in the UK or overseas. This web site and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this web site or the placing of any order through this web site from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. Content, Copyright and Proprietary Rights You acknowledge and agree that the Cavalliert Skincare UK web site and any information presented to you through our web site contains proprietary information that is protected by copyrights, trademarks, Cavalliert Skincare UK web site marks or other proprietary rights and laws, applicable intellectual property and other laws. Except as expressly authorised by Cavalliert Skincare UK, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on this web site in whole or in part. The content of this web site (including pictures, designs, logos, photographs, text written and other materials) is Copyright 2003 - 2009 Cavalliert Skincare UK. ALL RIGHTS RESERVED. You are not allowed to copy or modify the content. Although all reasonable steps are taken to ensure that the content is accurate and up-to-date, Cavalliert Skincare UK and its contributors will not be held liable for any inaccuracies or omissions it may contain. You are allowed to copy, print or download extracts of the material on this web site for the sole purpose of your own personal and non-commercial use of this web site or placing an order with Cavalliert Skincare UK. You are allowed to copy, print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these Terms & Conditions apply to them and that they must comply. Material to be Consulted in its Entirety All materials at this web site are meant to be reviewed in their entirety, including any footnotes, legal disclaimers, restrictions or disclosures, and any copyright or proprietary notices. Any disclaimers, restrictions, disclosure or hedge clauses apply to any partial document or material in the same manner as they do the whole, and will be deemed incorporated in the portion of any material or document that you consult or download. Disclaimers & Limitation of Liability Your use of the Cavalliert Skincare UK web site is at your sole risk. The Cavalliert Skincare UK web site is provided on an "as is" and "as available" basis. While Cavalliert Skincare UK uses reasonable endeavours to ensure that the information on this web site is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Cavalliert Skincare UK will not be responsible for any errors or omissions or for the results arising from the use of such information. Cavalliert Skincare UK gives no warranty or representation that this web site will meet your requirements and that the quality of any products, this web site, information, or other material obtained by you through the Cavalliert Skincare web site will meet your expectations. While Cavalliert Skincare UK takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this web site will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. To the fullest extent permitted by applicable law, Cavalliert Skincare UK expressly disclaims all warranties, conditions and other terms of any kind, whether express or implied, including, but not limited to any implied term of merchantability, satisfactory quality, fitness for a particular purpose, and any term as to the provision of the Cavalliert Skincare web site to a standard of reasonable care and skill or as to non-infringement of any intellectual property right. No advice or information, whether oral or written, obtained by you from Cavalliert Skincare UK or through or from the Cavalliert Skincare UK web site shall create any warranty or other obligation not expressly stated in these Terms & Conditions. Cavalliert Skincare UK does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by applicable law and save as provided above, Cavalliert Skincare UK shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Cavalliert Skincare UK or any of its members, agents, directors, employees or otherwise) for any direct, indirect, incidental or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this web site, the supply of the products or their use or resale by you. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise. The entire liability of Cavalliert Skincare UK under or in connection with any contract for any products to which these Terms & Conditions apply shall not exceed the price of the products, except as expressly provided in these Terms & Conditions. Cavalliert Skincare UK will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. Cavalliert Skincare UK may assign or transfer any of its rights or sub contract any of its obligations under these Terms & Conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms & Conditions except with the specific permission in writing of Cavalliert Skincare UK. No person who is not a party to these Terms & Conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded. Links This web site may provide, or third parties may provide, links to other World Wide Web sites or resources. Because Cavalliert Skincare UK has no control over such sites and resources, you acknowledge and agree that Cavalliert Skincare UK is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that Cavalliert Skincare UK shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or Cavalliert Skincare UK web sites available on or through any such site or resource. Any such links are provided merely as a service to users of this web site and their inclusion in this web site does not constitute an endorsement by or affiliation with Cavalliert Skincare UK. We do track the visits that people make to our web site so that we can see which pages are the most and least visited. This allows us to make informed changes to the web site which enhances your experience. However we do not know who you are and have no access to any of your personal details as all the tracking is anonymous. In an effort to improve the service we offer and make sure that all parts of the site are working we only keep track of how many people use the Cavalliert Skincare UK web site and which sections are most popular. Conformity Of Products We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, as the consistency of our products depends on natural elements such as sun, wind, water, soil composition affecting the growth of each crop, it is normal that the colour, smell and texture of our products may vary from batch to batch. Cavalliert Skincare UK is the distributor of the products and not the manufacturer. Cavalliert Skincare UK does not have any control over or involvement in the production process and cannot be held liable for any claims regarding the consistency of the products, their potency and their effects on customers’ skin. Our products are manufactured in Athens, Greece by Cavallier Cosmetics Ltd, a company which operates as a completely separate legal entity from Cavalliert Skincare UK. If you have any queries regarding the production of the products please contact one of our customer service advisors at orders@cavalliert.co.uk who will be happy to bring you in contact with the manufacturers in Greece, if we are unable to answer your queries. The entire production process takes place in small batches four to six times a year according to the seasons to ensure that the products are always fresh and contain high quality natural extracts and ingredients. The production process is based on traditional methods combined with modern cosmetology practices, which ensure the utmost care for our customers and the environment. Most of the products are hand blended and in some cases the packaging is made by hand so occasionally the packaging, labelling, containers, may be different from batch to batch and not match exactly the description and images of the products shown on this web site. Cavalliert Skincare UK does not have any control over or involvement in the packaging and labelling process and cannot be held liable for any claims of misrepresentation. Our products are made from herbs and plants and have a high concentration of essential oils that could make them volatile if they are exposed to heat. Cavalliert Skincare UK takes every care to keep the products in the right temperature and in perfect condition and despatch them to you in perfect condition. After you receive the products it is your responsibility to always keep your products away from direct sunlight and heat and make sure the jars, tubes and bottles are properly closed after each use. Extensive exposure to the sun and oxygen may affect the power of the live vitamins, minerals and enzymes of our products. We recommend that in warm climates you keep the Amie Nature, Sun Protection Cream and Top Secret in the refridgerator. Our products are suitable for external use as directed in this web site and our brochure, are not tested on animals and are not known to cause any allergies. They have a two year shelf life if they remain unopened and kept in a cool dark place. Once they are opened they have to be consumed within a year from the date of opening and be kept in a cool environment as explained above. After a year has lapsed from the opening of the containers we advise you to discard them. Your Right To Cancel You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. Please contact us for help on how to cancel an order. Please first send us an email to let us know that you intend to return the products indicating when and why the products are being returned. Do this via the orders@cavalliert.co.uk email address. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. Returns Policy If you are not entirely delighted with the products that you have chosen you may return them to us within 7 working days of receipt and we will be happy to offer you an exchange or, at our option, a refund provided that the products are returned unopened and unused, in perfect condition and with the original packaging. Refunds will be credited to the same card used for purchase. Postage and packaging charges are non-refundable. Making Returns For all returns you will be required to arrange and pay for the return of the products to us. To return any products to us, please, package them well in their original packaging and send them by Royal Mail Recorded Delivery to the following address: Cavalliert Skincare UK Returns Department 61 Holland Gardens Middlesex TW8 0BF Please make sure to complete the reverse side of the invoice (which comes with your order) and clearly mark whether you would like a refund or exchange and put it in the package to be returned to us. Refunds exclude return post and packing charges. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Payment and Taxes We accept online payment by credit and debit cards in a secure environment provided by Barclays. All transactions are shown in UK pounds sterling (£). All prices quoted on this web site are accurate at the time of publication. Any customs or import duties levied once the package reaches your destination country, other than UK, will be your responsibility as we have no control over these charges and cannot predict them. Stock and Delivery We endeavour to display through this web site all products in our current range. We aim to hold stock of all products. However, occasionally a product will be out of stock and if this is the case this will be highlighted in your shopping bag. The stock status for your order will also be notified to you on your order confirmation. Products are usually despatched within 48 hours of order placement. Delivery is usually within 7 working days for deliveries within the UK and within 28 days for deliveries overseas. Stock permitting, all orders placed by mail-order or on the web are usually despatched to arrive with UK customers within 7 working days, but please allow up to 28 days for delivery in case a product is temporarily out of stock. In the event that a product is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. During the busy Christmas period, we will advise you if there are likely to be any small delays. Cost of Delivery Cost £5.00 per delivery address within the UK. Cost £7.00 per delivery address within Europe. Cost £11.00 per delivery address for other overseas destinations. Your products will always arrive gift wrapped at no extra cost to you. If however you would like any particular kind of gift wrap for a special occasion that could incur an extra cost, we will be happy to make it happen for you, so please, send us an e-mail to orders@cavalliert.co.uk with your requirements or call us on +44 (0)20 8568 4565. Contact Details Cavalliert Skincare UK PO Box 276 Middlesex TW8 0YA Tel: +44 (0)20 7586 7122

Privacy Policy

The Privacy Policy explains how the data you input to this web site will be held, what it will be used for and the data protection policy of Cavalliert Skincare UK. If you have any requests concerning personal information please contact our customer services at info@cavalliert.co.uk All information on the Cavalliert Skincare UK web site is provided in good faith without warranties of any kind. Cavalliert Skincare UK will not be liable for any direct or indirect consequences of your use of this information. While Cavalliert Skincare UK has no reason to believe that there are inaccuracies or defects in this information, it makes no representations or warranties, express or implied, including but not limited to the fitness of the information for any purpose whatsoever. Collection of information When you order, we will require your name, e-mail address, delivery address, home address, credit / debit card number, card expiry date and the security digits relating to your card. Without this information we will not be able to process your request or notify you of acceptance of your order. A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order. When you register with us you can select whether you would like to be sent notification of special orders, promotions and other correspondence from us via post or email. If you would like to receive these notifications please select the tick box on the registration form which is on the Order Confirmation page. If you leave the box unchecked you will not receive these notifications. If, in the past, you have chosen to be notified and you no longer wish to receive mailings from us please send us an e-mail at info@cavalliert.co.uk and we will remove your email and home address from our records. Safety and security of information Any information collected by Cavalliert Skincare UK will be treated confidentially except wherein the site is known it will be publicly available. Cavalliert Skincare UK stores information only as long as it is necessary. We follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. Within our internal Cavalliert Skincare UK operations access to customer account information is limited to those who need access for the performance of their job, such as our sales team and maintenance contractors repairing and maintaining the Cavalliert Skincare UK technical systems. However, we do operate a policy that all full and part-time employees or independent contractors are required to sign a confidentiality clause as part of their terms of employment with us and we also use full login and password controls on our sales control system. Confidentiality and database access controls are reviewed periodically and updated as required to further protect your personal data. Disclosure of information Cavalliert Skincare UK may use the aggregate information to study statistical results and produce summary reports. Such reports may be shared with partners and advertisers of Cavalliert Skincare UK, but the reports will not disclose personally identifiable information. Except from that stated above, Cavalliert Skincare UK will not disclose any of your personally identifiable information without your permission except under special circumstances, for instance if Cavalliert Skincare UK in good faith believes that disclosure is required in legal proceedings. Access to your personal information If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact our customer services by e-mail at info@cavalliert.co.uk or call us on +44 (0)20 8568 4565. We will happily review your file and update the records if required. You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. This is a free service. Please, address requests to Customer Services, Cavalliert Skincare UK, P.O. Box 276, Middlesex TW8 0YA or contact our customer services by e-mail at info@cavalliert.co.uk Consent Your use of the Cavalliert Skincare UK web site signifies your consent to the collection, processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above. Any changes to our privacy policy will be posted on this site so that you are fully informed of your rights and can notify us of any changes to your preferences. We do track the visits that people make to our web site so that we can see which pages are the most and least visited. This allows us to make informed changes to the web site which enhances your experience. However we do not know who you are and have no access to any of your personal details as all the tracking is anonymous. In an effort to improve the service we offer and make sure that all parts of the site are working we only keep track of how many people use the Cavalliert Skincare UK web site and which sections are most popular. Dealings with Advertisers, content providers and companies Your correspondence or business dealings with advertisers and companies found on or through any of the Cavalliert Skincare UK web site’s content contained on this web site and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser or company. To the fullest extent permitted by applicable law, you agree that: (a) Cavalliert Skincare UK shall not be responsible or liable for any loss or damage of any kind incurred as the result of any such dealings or as the result of the presence of such advertisers and companies on the site, and (b) any requests placed by you on, and any product specifications and product availability appearing on, the site are subject to confirmation by, and the terms and conditions of business of, the relevant company.